FREQUENTLY ASKED QUESTIONS
I want to see a specific product and can't find it on your website.
I am looking for specific part numbers. Where do I find them?
What finish colors do you offer? Can I order a special color?
How do I find my nearest Champion distributor or dealer?
I need help laying out my work space and putting together my order. How do I do that?
Here at Champion Tool Storage we understand that building an efficient work space may seem overwhelming! We are here to help and to assist you for FREE. We have a staff of engineers that can provide workflow studies, storage solutions, product specifications, CAD blocks, and drawings. We’re here to help your project succeed!
What if I can't find a product that meets my needs?
Champion is dedicated to providing customized solutions that meet your needs. Many of our products are available in non-standard sizes through our Customize It program. We can also customize most of our existing products to meet your specific needs. Please contact a sales engineer to assist you and find out why so many customers have chosen Champion to manufacture their custom products.
I need a copy of the installation instructions.
PRICING AND PAYMENTS
Where do I find prices for your products?
What forms of payment are accepted?
What are Champion's Terms and Condition
"ACCEPTANCE OF PURCHASE ORDER: These Terms and Conditions of Sale together with our Sales Order Acknowledgement constitute an acceptance by Champion Tool Storage (""Seller"") to provide the goods described on your (""Buyer"") purchase order (the ""Products""), subject to the terms and conditions below and in our Sales Order Acknowledgement. Seller's agreement to sell the Products is limited to the terms of this Agreement. Buyer shall be deemed to have made an unqualified acceptance of this Agreement on the earliest to occur of the following: (a) failure by Buyer to notify Seller in writing of any objection which Buyer may have to any provision of this Agreement within 5 days of receipt hereof; (b) Seller’s first delivery of the Products; or (c) any other event constituting acceptance under applicable law. Any acceptance, confirmation, purchase order or the like sent by Buyer with respect to this sale which states additional or differing terms from this Agreement shall operate as an acceptance of all terms and conditions hereof, and all such additional or differing terms sent by Buyer shall be deemed proposals for material modification hereof, to which notice of objection is hereby given, and they shall not become part of this Agreement without Seller's express written assent thereto. PRICE: All prices are FOB Seller’s plant unless otherwise specifically set forth in the Sales Order Acknowledgement. Prices stated are subject to change without notice in the event of (1) alterations in specifications, quantities, designs, or delivery schedules and/or (2) increases in the cost of fuel, power, material supplied, or labor. Prices that are quoted that include a pricing terms are not subject to change. PAYMENT: Buyer shall pay Seller 100% of the invoice within 30 days from the date of invoice or as noted in the terms of the Sales Order Acknowledgement. Seller has the right to charge a late payment charge of the lesser of 18% per annum or the maximum annual rate allowed by law on any past due amounts. If Buyer does not pay any amount due, Seller may, without prejudice to Seller's other lawful remedies: (a) declare immediately due and payable all Buyer's obligations to Seller, (b) change credit or other terms for future deliveries, (c) suspend or discontinue any further deliveries until Buyer pays all overdue amounts, or (d) repossess the Products. Buyer agrees to reimburse Seller for all costs and fees incurred in collecting any sums owed to Seller, including reasonable attorneys' fees. LIMITED WARRANTY; DISCLAIMER OF OTHER WARRANTIES: Seller warrants to Buyer that, at the time of delivery, the Products comply with the specifications stated in Buyer's purchase order. Buyer must make claims for breach of warranty in writing within one year of the date of delivery and within 10 days after discovery of breach. Buyer's failure to make such claim within such time frames shall constitute Buyer's irrevocable acceptance of the Products and Buyer's acknowledgment that the Products fully comply with this Agreement. Seller shall, at its option, either replace at its expense any Products proved to Seller's reasonable satisfaction to be in breach of this section or refund to Buyer any of the purchase price received by Seller for such Products. Such warranty shall not apply in cases of damage in transit, negligence, abuse, failure to follow Seller's instructions, improper storage, accident, misuse, neglect or alteration by any party other than Seller or by physical environment. SELLER'S AGGREGATE LIABILITY WITH RESPECT TO THIS AGREEMENT SHALL BE LIMITED AND SHALL IN NO EVENT EXCEED THE PURCHASE PRICE RECEIVED BY SELLER FOR THE DEFECTIVE PRODUCTS. SELLER MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED, CONCERNING THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER FOR BREACH OF ANY WARRANTY, FOR BREACH OR REPUDIATION OF ANY OTHER TERM OR CONDITION OF SALE, OR FOR LIABILITY ON THE BASIS OF NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SELLER SHALL HAVE BEEN ADVISED IN ADVANCE OF THE LIKELIHOOD THEREOF. "
SHIPPING AND DELIVERY
How does my order ship?
Most small items ship UPS daily. Our larger items and cabinet ship motor freight. All motor freight items are palatalized or crated.
How can I track my order once it has shipped?
How do I find out the freight charges for an order?
Contact your sales engineer at 866-391-4200 for shipping and freight information.
I don’t have a loading dock at my location. Can I still get your product delivered?
Champion offers a lift gate service if a forklift or loading dock are not available for our larger items. Please contact our Customer Service Department at 866-391-4200 for more information and pricing.
Where do your products ship from?
Champion Tool Storage products are manufactured at and ship from our facility in Hood River OR, USA (Zip Code 97031). Our terms are FOB factory.
Still looking for your answer? Connect with a sales engineer to learn more.